Webthe employee on the phone was super helpful and logged into my account to activate my wifi (so i have wifi) but every time i try to log in on the app or website it says that i'm.

Webaccess not authorized you signed in successfully, but you must be an xfinity user to enjoy this service.

Webwhen i tried signing in to the app, the xfinity login page displays access not authorized you signed in successfully, but you must be an xfinity user to enjoy this service.

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Hello, @hodgie6 you do not download the app to set up your gateway modem.

Webif someone's having the access not authorized problem, it's probably because of mismatched info for the same account confusing the system (different emails.

The chart below shows the different roles and what they.

Account access varies depending on each user’s role.

Webyou can have up to seven users, including yourself, on an account.

Some parts of the services may not function properly.

Webi am having a problem with accessing the streaming on my laptop and apps on my phone.

Webyou can have up to seven users, including yourself, on an account.

Some parts of the services may not function properly.

Webi am having a problem with accessing the streaming on my laptop and apps on my phone.

I ran out of options how to fix this problem.

You first connect to xfsetup and then put your password in that.

Webaccess not authorized you signed in successfully, but you must be an xfinity user to enjoy this service.

Mind you, they want you to use the app to activate service on their equipment.

When i try to login it says access not authorized.

Webi attempted to down the app and access our account that way, and it gives me the error access not authorized.

Webaccess not authorized you signed in successfully, but you must be an xfinity user to enjoy this service.

Mind you, they want you to use the app to activate service on their equipment.

When i try to login it says access not authorized.

Webi attempted to down the app and access our account that way, and it gives me the error access not authorized.

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