— this study examined the live streaming attributes that motivate shoppers to watch and shop fashion clothes on facebook live streaming.

This article examines the role of emotion in interactive and dynamic business settings such as live streaming.

We showed the relationships between live streaming attributes and the influence they have on consumer trust and intentions to.

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— according to wongkitrungrueng and assarut (2020), live streaming that offers prospective shopping value in the form of hedonic, utilitarian, or symbolic benefits is likely to have a positive effect on customers' attitudes and behaviors, including trust and engagement.

— based on a questionnaire survey of 515 live viewers, this study examines the impact of the viewers’ network social presence on social support willingness and analyzes the roles of parasocial.

— eric mao * school of cultural creativity and management, communication university of zhejiang, hangzhou, china.

— the results reveal that sense of community, interactivity, and emotional support positively affects viewers’ social presence, leading to viewers’ watching live streaming.

These activities reflect viewers’ underlying emotion and are likely to be affected by the broadcaster’s emotion.

— by investigating the mechanism of how live streaming influences consumer trust and engagement, this study elucidates the role of live streaming as a direct selling tool that has potential to build customer engagement.

— the results reveal that sense of community, interactivity, and emotional support positively affects viewers’ social presence, leading to viewers’ watching live streaming.

These activities reflect viewers’ underlying emotion and are likely to be affected by the broadcaster’s emotion.

— by investigating the mechanism of how live streaming influences consumer trust and engagement, this study elucidates the role of live streaming as a direct selling tool that has potential to build customer engagement.

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