You can return the device to a store only if you haven't started a return order yet.

If you ordered it online,.

You may have to return the charger but like the previous poster stated tmobile should of sent you a.

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Webreturn a device or accessory ( 'device) within 14 days of the purchase date for in store purchases or postmarked 14 days from delivery date for online purchases of the original.

Webif you purchased it in store, you could take it back to the store for return or exchange as long as it is with the return/exchange window for the purchase.

Webjan 5, 2022 · factory reset and remove the sim from the old phone.

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