It is possible there may be an issue with the cable line causing you the errors on both boxes.

Webthis is an xfinity generated error message, typically meaning the issue is on their end or the boxes need to be activated.

The phone support already tried.

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Webhow to find and resolve an error code.

Customer the larger box is on a different tv and is.

For more information, please see restart your x1 tv box.

No the tv says it’s verifying my information then says ‘sorry, we’re having some trouble.

If you continue to experience issues, please contact us.

Webnew box fails at initialization.

I'll need to check diagnostics.

If you continue to experience issues, please contact us.

Webnew box fails at initialization.

I'll need to check diagnostics.

Webto resolve this issue, you may need to restart your tv box.

It shows up on my.

So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr.

So i was just sent a new hd dvr box (i think it's the xg1v3) and i'm trying to directly swap it in for a working xfinity hd dvr.

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